Legal
Refund Policy
Last updated: 31 October 2026
All top-ups are final. Insight Points are delivered to your account the moment payment succeeds, and are not refundable, whether used or unused.
Please make sure you want to top up before you pay. You can try FateX for free first: your energy chart and a short overview reading cost nothing.
1No refunds on Insight Points
Insight Points are a prepaid credit for digital content that is delivered instantly. Once a top-up has been credited, it cannot be refunded, withdrawn, transferred or exchanged for cash. This applies to used and unused points, and to cases where you did not like a reading or felt it did not match your expectations.
2Billing errors we always fix
We will correct or refund the payment if the problem is on our side:
- you were charged twice for the same top-up;
- you were charged but the points never reached your account.
Report these within 30 days to [email protected] with your account email and the payment date and amount.
3Digital content
By completing a purchase you ask us to deliver the digital content immediately and acknowledge that you lose any right to cancel once it has been delivered.
4Chargebacks
If something went wrong, please contact us first. We can usually fix it faster than a bank dispute. Accounts with an open chargeback may be suspended while it is investigated.
5Interpretation
To the extent permitted by applicable law, FateX reserves the right of final interpretation of this policy. Nothing in this policy limits rights you have under mandatory consumer law in your country.
Questions: [email protected]
FateX · Hong Kong